diva55Privacy Policy

This page describes what we collect when you use diva55 and how we keep that data protected. We operate a sportsbook and casino platform serving users in supported jurisdictions. To run diva55, we collect personal information — your name, email, phone number, identity documents, and payment details. This policy explains what we do with that information, who has access to it, and your rights regarding your data.

We do not sell your data to third parties for marketing. We do not share your information beyond what is necessary to operate your account, process payments, and comply with legal obligations. Our servers may sit outside your jurisdiction, but your data is encrypted in transit and at rest, and we apply the same security standards globally.

If you have questions about how we handle your data, contact our support team. We respond to data requests in accordance with applicable privacy law.

What Data We Collect

We collect information in two categories: account creation data and transactional data. When you sign up for diva55, we collect your full name, email address, phone number, date of birth, and residential address. We ask for this information to comply with know-your-customer (KYC) regulations and to verify your identity before you can deposit and withdraw funds.

We also collect identity documents — a government-issued ID (passport, national ID card, or driver's license) and proof of residence (a utility bill, bank statement, or rental agreement dated within three months). These documents are used only for verification and are encrypted immediately upon upload. We do not share them with third parties unless required by law.

Transactional data includes your deposit and withdrawal history, bets placed, games played, account balance, and login activity. This data is generated as you use diva55 and is stored to operate your account, settle bets, and generate your account statement. We also collect technical data — your device type, browser, IP address, and pages visited — to improve platform performance and detect fraud.

How We Use Your Data

We use your personal information for specific purposes. Account data (name, email, phone) allows us to identify you, send account notifications, and provide customer support. Identity documents enable us to verify your age and residency before you can bet on Liga 1 matches, Piala AFF tournaments, Champions League markets, or use our live-dealer tables.

Payment data (card numbers, bank account details, e-wallet information) is used only to process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. We do not store full card numbers — payment processors handle that securely. We store only the last four digits and card brand for your reference.

Transactional data helps us settle your bets correctly, track your balance, and provide you with accurate account statements. Technical data allows us to diagnose site issues, detect unauthorized access attempts, and improve user experience. We analyze traffic patterns to see which sections of diva55 are used most and which features need optimization.

Third-Party Processors and Data Sharing

We use third-party processors to deliver diva55 services. Payment processors (for mobile banking, local payment, online payment, and other methods) receive your payment information to complete transactions. Email service providers send our notifications and password reset links. Analytics providers track site performance without identifying you individually.

These processors are contractually bound to use your data only for the purposes we specify. We do not allow them to sell your data, use it for their own marketing, or share it with unrelated parties. All processors meet our security standards or exceed them.

We may disclose your data if required by law — for example, if a court orders us to provide transaction records, or if we suspect money laundering or fraud. We comply with applicable regulations in jurisdictions where we operate, including those in Jakarta, Surabaya, Bandung, and Medan where our user base is concentrated.

Account Security and Password Management

We protect your account with two-factor authentication (2FA). When you log in from a new device or location, we send a verification code to your registered email or phone. This prevents unauthorized access even if someone learns your password. We also hash all passwords — they are never stored in plain text and cannot be recovered by anyone, including our staff.

If you forget your password, you can reset it via email. We send a secure reset link that expires after one hour. The link contains a unique token that cannot be reused or guessed. Once you set a new password, all previous sessions are logged out so that any unauthorized access is immediately terminated.

We encrypt all data in transit using HTTPS and at rest using AES-256 encryption. Our servers use firewalls and intrusion detection systems to prevent unauthorized access. We conduct regular security audits and penetration testing to identify and fix vulnerabilities before they can be exploited.

Cookies and Tracking Technologies

We use cookies to keep you logged in and to remember your preferences (language, theme, favorite sports). Cookies are small text files stored on your device. They do not contain sensitive information and cannot be used to identify you without your account credentials.

We also use cookies from analytics providers to understand how diva55 is used. These cookies track which pages you visit and how long you stay on each one, but they do not track your personal identity or betting details. You can disable cookies in your browser settings, but this may affect your ability to stay logged in.

We do not use advertising cookies or behavioral tracking across external websites. We do not sell your browsing data to advertisers. Our cookie use is limited to operating diva55 and improving the platform experience.

International Data Transfers

diva55 servers and data processing infrastructure may be located outside your jurisdiction. When you use our platform, your data may be transferred to and stored in countries with different privacy laws. We ensure that all transfers comply with applicable regulations and that your data receives the same level of protection wherever it is processed.

If you are in a jurisdiction with strict data protection rules (such as the European Union), we implement standard contractual clauses and other legal mechanisms to safeguard your information during international transfers. Your consent to use diva55 includes consent to these transfers, provided we maintain adequate security and privacy protections.

Changes to This Policy

We may update this privacy policy to reflect changes in how we process data, new features we add to diva55, or changes in applicable law. If we make material changes, we will notify you by email at least 30 days before the changes take effect. Your continued use of diva55 after that period constitutes acceptance of the updated policy.

Contact and Data Requests

If you have questions about this privacy policy, want to request access to your data, or wish to exercise your privacy rights, contact our support team. We are available in English and Indonesian. You can reach us through the help section in your diva55 account dashboard or by email. We respond to data requests within 30 days as required by privacy law.

diva55 is committed to protecting your privacy. Your data is a trust we handle carefully. We do not monetize your information, we do not sell it, and we apply industry-standard security practices to keep it safe. If you ever feel your privacy has been violated, we encourage you to raise the issue with our support team, and we will investigate and respond.